FAQs

FAQ's

What is your return policy?

We accept unused items for up to 10 days from the purchase date for store credit. All holiday, sale & custom orders items are final sale and cannot be returned.

Can I personalize an item?

Absolutely! We offer personalization on most items for an added cost.

How long is the turnaround time on personalized items?

Please allow up to 2 weeks for an item to be personalized and shipped.

Do you offer gift wrapping?

Yes! Please add a note at checkout if you would like your gift to be wrapped.

What if the item I want is out of stock?

Please reach out and we will be happy to assist you.

What are your store hours?

We love giving you the attention you deserve, we offer private appointments as well as walk in hours. Reach out to us to find out this week's hours. (Pro Tip: Follow our status to see our posted weekly hours. Sign up here!)

Are you open on Holidays?

We are open on all legal Holidays and closed during most Jewish Holidays.

How much does shipping cost?

We are pleased to offer a flat rate shipping fee for orders under $150 and free shipping for most orders $150 and up. For the full shipping policy, see Shipping & Returns.

Do you ship outside the U.S.?

Yes, we ship outside the U.S. but please be aware that higher receiving costs may incur depending on where you are located. Please note: Shipping outside the U.S also takes longer to get to you. If you are interested in placing an order out of the U.S. please contact us to arrange shipping.

When can I expect my item to arrive?

We try our best to get your items out within 2-3 days as your order if it is placed during regular business hours. Depending on your location, an item can take anywhere from 1-7 business days to arrive when ground shipping is selected at checkout.

Do items need to be toiveled?

Our items are not previously toiveled.

Have another question? Contact us at any time!